OHRS Client Rights

Clients of OHRS have a right to:

  1. Receive services without regard to race, creed, national origin, religion, gender, sexual orientation, age or disability;

  2. Practice the religion of choice as long as the practice does not infringe on the rights and treatment of others or the treatment service. Individual participants have the right to refuse participation in any religious practice;

  3. Be reasonably accommodated in case of sensory or physical disability, limited ability to communicate, limited English proficiency, and cultural differences;

  4. Be treated with respect, dignity and privacy, except that staff may conduct reasonable searches to detect and prevent possession or use of contraband on the premises or to address risk of harm to the individual or others.  “Reasonable” is defined as minimally invasive searches to detect contraband or invasive searches only upon the initial intake process or if there is reasonable suspicion of possession of contraband or the presence of other risk that could be used to cause harm to self or others;

  5. Be free of any sexual harassment;

  6. Be free of exploitation, including physical and financial exploitation;

  7. Have all clinical and personal information treated in accord with state and federal confidentiality regulations;

  8. Participate in the development of your individual service plan and receive a copy of the plan if desired;

  9. Review your clinical record in the presence of the administrator or designee and be given an opportunity to request amendments or corrections;

  10. Receive a copy of agency grievance system procedures at the time of admission and upon request, and information on how to file a grievance with the agency, behavioral health organization (BH-ASO), or, Medicaid managed care organization (MCO), if applicable, if you believe your rights have been violated; and

  11. Lodge a complaint with the department when you feel the agency has violated a WAC requirement regulating behavioral health agencies.